Privacy Policy
Last Updated: January 2025
Effective Date: September 24, 2025
This Privacy Policy describes how Töötaminuga OÜ (we, us, or our) collects, uses, and protects your personal data when you use our cleaning services platform. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Estonian data protection laws.
1. Who We Are
Töötaminuga OÜ is Estonia's leading platform connecting clients with service providers. We specialize in both regular and deep cleaning services across Estonia, ensuring quality, reliability, and peace of mind for our customers.
Company Information
- Business Address: Amburi 15, Tallinn, Estonia 10115
- Registry Code: 17334426
- VAT ID: EE123456789
- Email: info@tootaminuga.ee
- Phone: +372 58440251
2. What Data We Collect
Personal Information
- Identity Data: Full name, date of birth (for age verification)
- Contact Details: Email address, phone number, postal address
- Profile Data: Service preferences, cleaning frequency, special requirements
Service-Related Data
- Booking Information: Service dates, times, duration, property details
- Property Details: Address, access instructions, special cleaning requirements
- Service History: Past bookings, ratings, feedback, complaints
Financial & Technical Data
- Payment Information: Billing address, payment method (processed securely via third-party payment providers such as Stripe)
- Technical Data: IP address, browser type, device information, cookies
- Usage Data: Website interactions, app usage, feature preferences
3. How We Use Your Data
Primary Service Purposes
- Service Delivery: Connect you with qualified service providers, manage bookings, and ensure service quality
- Payment Processing: Handle secure transactions, invoicing, and refunds through trusted payment partners
- Communication: Send booking confirmations, service updates, and important notifications
- Quality Assurance: Monitor service quality, handle feedback, and resolve any issues
Business Operations
- Platform Improvement: Analyze usage patterns to enhance user experience and service features
- Marketing (with consent): Send promotional offers, service updates, and relevant cleaning tips
- Legal Compliance: Meet regulatory requirements, tax obligations, and legal reporting
- Security: Prevent fraud, ensure platform security, and protect user safety
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: Processing necessary to provide cleaning services and fulfill bookings
- Consent: Marketing communications and optional data processing
- Legitimate Interest: Platform improvement, fraud prevention, and service quality
- Legal Obligation: Tax compliance, regulatory reporting, and legal requirements
5. Data Sharing & Third Parties
We do not sell your personal data. We may share your information with:
- Service Providers: Vetted cleaning professionals who fulfill your bookings
- Payment Processors: Third-party payment providers (such as Stripe) for secure payment processing
- Technology Partners: Hosting, analytics, and customer support services
- Legal Authorities: When required by law or to protect rights and safety
6. Your Data Protection Rights
Under GDPR and Estonian data protection laws, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Objection: Object to processing based on legitimate interests
- Complaint: Lodge a complaint with Estonian Data Protection Inspectorate
To exercise your rights: Contact us at info@tootaminuga.ee or call +372 58440251
7. Data Security & Retention
Security Measures
- End-to-end encryption for all data transmission
- Secure cloud infrastructure with regular security audits
- Access controls and authentication protocols
- Regular staff training on data protection
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Typically, we retain:
- Account data: Until account closure + 3 years
- Service records: 7 years for tax and legal compliance
- Marketing data: Until consent withdrawal
8. International Data Transfers
Some of our service providers may process your data outside the European Economic Area (EEA). When this occurs, we ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions by the European Commission
- Certification schemes and codes of conduct
9. Policy Updates & Contact
Policy Changes
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our platform.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@tootaminuga.ee
- Phone: +372 58440251
- Address: Amburi 15, Tallinn, Estonia 10115
We aim to respond to all inquiries within 2 business days.
By using the Töötaminuga platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.