Privacy Policy

Last Updated: October 2026

Effective Date: September 24, 2025

This Privacy Policy describes how Töötaminuga OÜ (we, us, or our) collects, uses, and protects your personal data when you use our cleaning services platform. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Estonian data protection laws.

1. Who We Are

Töötaminuga OÜ is Estonia's leading platform connecting clients with service providers. We specialize in both regular and deep cleaning services across Estonia, ensuring quality, reliability, and peace of mind for our customers.

2. What Data We Collect

Personal Information

Identity Data: Full name, date of birth (for age verification)
Contact Details: Email address, phone number, postal address
Profile Data: Service preferences, cleaning frequency, special requirements

Service-Related Data

Booking Information: Service dates, times, duration, property details
Property Details: Address, access instructions, special cleaning requirements
Service History: Past bookings, ratings, feedback, complaints
Visit Records: When the cleaner checks in at your address: the time and the distance between their phone and your address (we do not store the cleaner's coordinates)
Job Photos: Your cleaner may photograph the cleaned areas before and after, as a record of the job. Only you, the cleaner and Töötaminuga can see them; they are deleted after 90 days (unless a dispute is still open), and you can opt out in your booking
Cancellations and Reports: Cancellations and their reasons, reports that a cleaner didn't come or couldn't get in, and your answers and notes

Financial & Technical Data

Payment Information: Billing address, payment method (processed securely via third-party payment providers such as Stripe)
Technical Data: IP address, browser type, device information, cookies
Usage Data: Website interactions, app usage, feature preferences

3. How We Use Your Data

Primary Service Purposes

Service Delivery: Connect you with qualified service providers, manage bookings, and ensure service quality
Payment Processing: Handle secure transactions, payment receipts, and refunds through trusted payment partners
Communication: Send booking confirmations, service updates, and important notifications
Quality Assurance: Monitor service quality, handle feedback, and resolve any issues
Settling Cancellations and Reports: Work out refunds on cancellation, and resolve reports that a cleaner didn't come or couldn't get in

Business Operations

Platform Improvement: Analyze usage patterns to enhance user experience and service features
Marketing (with consent): Send promotional offers, service updates, and relevant cleaning tips
Legal Compliance: Meet regulatory requirements, tax obligations, and legal reporting
Security: Prevent fraud, ensure platform security, and protect user safety

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: Processing necessary to provide cleaning services and fulfill bookings
Consent: Marketing communications and optional data processing
Legitimate Interest: Platform improvement, fraud prevention (including checking that the cleaner arrived), service quality, and responding to payment disputes
Legal Obligation: Tax compliance, regulatory reporting, and legal requirements

5. Data Sharing & Third Parties

We do not sell your personal data. We may share your information with:

Service Providers: Vetted cleaning professionals who fulfill your bookings
Payment Processors: Our payment provider Stripe, for secure payment processing, refunds and payouts to cleaners
Banks: If a payment is disputed (chargeback), we may share booking details with your bank through Stripe as evidence
Technology Partners: Hosting, analytics, email delivery (Brevo), and customer support services
Legal Authorities: When required by law or to protect rights and safety

6. Your Data Protection Rights

Under GDPR and Estonian data protection laws, you have the following rights:

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your personal data
Portability: Receive your data in a structured format
Objection: Object to processing based on legitimate interests
Complaint: Lodge a complaint with Estonian Data Protection Inspectorate

To exercise your rights: Contact us at info@tootaminuga.ee or call +372 58589272

7. Data Security & Retention

Security Measures

End-to-end encryption for all data transmission
Secure cloud infrastructure with regular security audits
Access controls and authentication protocols
Regular staff training on data protection

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Typically, we retain:

Account data: Until account closure + 3 years
Service records: 7 years for tax and legal compliance
Marketing data: Until consent withdrawal

8. International Data Transfers

Some of our service providers may process your data outside the European Economic Area (EEA). When this occurs, we ensure adequate protection through:

Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions by the European Commission
Certification schemes and codes of conduct

9. Policy Updates & Contact

Policy Changes

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our platform.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@tootaminuga.ee
Phone: +372 58589272
Address: Amburi tn 15, 11711 Tallinn, Estonia

We aim to respond to all inquiries within 2 business days.

By using the Töötaminuga platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.